Terms of Service

1. Introduction

Welcome to our Social Media Marketing (SMM) Services Platform. These Terms of Service govern your access to and use of our website, services, features, and related facilities.

By accessing our website, creating an account, adding funds, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, please discontinue using our platform.

These terms are intended to establish a clear understanding between our platform and its customers regarding service usage, payments, orders, responsibilities, limitations, and dispute handling.

Throughout these terms, the words "we," "us," and "our" refer to the operator of this SMM services platform. The words "you," "your," and "customer" refer to any person or entity accessing or using our website or services.

2. Description of Services

Our platform provides access to various Social Media Marketing services intended to support the promotion and visibility of social media profiles, pages, posts, videos, channels, and other online content.

Depending on availability, our services may include marketing solutions for Instagram, Facebook, YouTube, TikTok, Telegram, X (Twitter), and other supported platforms.

Services may include followers, subscribers, views, likes, reactions, comments, channel promotion, and other promotional activities where offered.

The availability, specifications, delivery methods, and conditions of individual services may change over time. Each service is subject to its description and requirements displayed at the time of ordering.

We reserve the right to add, modify, suspend, or discontinue services when reasonably necessary, subject to applicable law and any obligations already owed to customers.

3. Eligibility and Account Registration

By using our platform, you confirm that you are legally permitted to enter into these Terms of Service under the laws applicable to you.

If you are below the age of majority in your jurisdiction, you may use our platform only where legally permitted and with any required parent or guardian consent.

You agree to provide accurate and current information when registering or using our services. You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, except where unauthorized activity results from circumstances for which you are not responsible under applicable law.

You must notify us promptly if you become aware of unauthorized access to your account.

We may restrict or suspend accounts associated with suspected fraud, abuse, security threats, unlawful activity, or material violations of these terms, subject to applicable law.

4. Customer Responsibilities

When using our platform, you agree to:

• Provide accurate information required to process your orders.
• Submit valid links, usernames, post URLs, channel URLs, or other required details.
• Ensure that your submitted content and activities comply with applicable laws.
• Respect the terms and policies of the relevant social media platforms.
• Avoid fraudulent payments, payment disputes made in bad faith, and attempts to exploit platform errors.
• Avoid abusing, disrupting, or attempting to compromise our website or systems.
• Refrain from using our services for scams, impersonation, harassment, unlawful promotion, or other prohibited activities.
• Maintain access to the social media accounts or content associated with your orders where required.
• Review service descriptions and conditions before placing an order.

Customers are responsible for ensuring that the information supplied with an order is correct. Incorrect links, private accounts, deleted content, username changes, or other customer-controlled changes may affect delivery.

5. Orders and Service Delivery

An order is submitted when you complete the required ordering process on our platform.

Order processing may begin automatically or manually, depending on the selected service. Delivery estimates are provided for guidance and are not guaranteed deadlines unless expressly stated otherwise.

Delivery times may be affected by service demand, platform restrictions, technical issues, supplier availability, incorrect order details, or other circumstances.

You agree to review the selected service's requirements before submitting an order. Where supported, you may be able to review your order status through your account.

We may reject, cancel, or request clarification for an order that contains invalid information, violates these terms, is technically impossible to fulfill, or presents a reasonable legal or security concern.

We will handle cancellations, refunds, and other order adjustments according to our published policies and applicable law.

6. Payments and Account Balance

Our platform may offer a prepaid balance or wallet that customers can use to purchase available services.

You are responsible for reviewing the amount, currency, payment method, and transaction details before completing a payment.

Funds added to your account are intended for use in accordance with the features and policies of our platform. Deposits are not automatically refundable or withdrawable unless such a feature is expressly offered or a refund is required under applicable law.

We reserve the right to investigate suspicious transactions and temporarily restrict affected transactions where reasonably necessary to prevent fraud, comply with legal requirements, or protect customers and our platform.

If a payment fails, is duplicated, or is incorrectly recorded, please contact our support team with the relevant transaction details. We will review the matter and make appropriate corrections where justified.

We do not guarantee the availability of every payment method at all times.

7. Pricing and Service Changes

Service prices, minimum order quantities, maximum order quantities, and other service conditions may change as a result of supplier costs, platform changes, market conditions, or operational requirements.

The applicable price will generally be the price displayed when an order is submitted, subject to correction of obvious pricing errors and applicable legal requirements.

We will not knowingly use a pricing error to deprive customers of rights provided by applicable law.

We may introduce new services, discontinue existing services, or modify service descriptions as needed. Changes will not eliminate rights that customers have already acquired under applicable law.

8. Cancellations, Refunds, and Replacements

Refunds, cancellations, and replacements are handled according to the refund policy, individual service conditions, and applicable law.

Where a service supports cancellation and processing has not begun, a cancellation request may be considered.

Once an order has started or has been completed, cancellation may not be technically possible. However, this does not remove any refund or other rights that cannot legally be excluded.

If an order fails, remains incomplete beyond a reasonable period, or is affected by a verifiable technical issue, customers may contact support for review.

Where appropriate, we may provide a refund to the original payment method, return eligible funds to the customer's platform balance, arrange a replacement, or offer another suitable resolution.

Refund processing times may depend on the payment provider or financial institution.

Customers should not assume that every completed order qualifies for a refund. Eligibility depends on the service purchased, the circumstances of the issue, the applicable policy, and mandatory consumer protection laws.

9. Service Quality and Results

We aim to provide services according to their published descriptions. However, social media marketing results can vary.

We do not guarantee that the use of our services will produce a specific number of sales, leads, customers, revenue, organic reach, engagement rate, monetization approval, or long-term audience growth.

Social media platforms may remove followers, subscribers, views, reactions, or other engagement. They may also modify their algorithms, policies, or systems without notice.

Unless a particular service expressly includes a refill or replacement guarantee, no such guarantee should be assumed.

Where a refill or replacement guarantee is expressly provided, its duration, eligibility conditions, exclusions, and process will be determined by the relevant service description.

10. Social Media Platform Policies

We are an independent SMM service provider unless expressly stated otherwise. We are not automatically affiliated with, endorsed by, or sponsored by Instagram, Facebook, YouTube, TikTok, Telegram, X, or any other third-party platform.

Customers are responsible for reviewing and complying with the terms, community guidelines, advertising rules, and other policies of the social media platforms they use.

Some platforms restrict certain forms of artificial engagement, automation, incentivized activity, or third-party promotion. Using an SMM service may therefore carry a risk of reduced engagement, content restrictions, account limitations, or other platform actions.

We do not guarantee that using any particular service will be accepted or permitted by a third-party platform.

We are not responsible for independent actions taken by third-party platforms, except to the extent responsibility cannot legally be excluded.

11. Prohibited Activities

You must not use our platform or services to:

• Promote illegal products, services, or activities.
• Facilitate fraud, phishing, scams, or financial deception.
• Impersonate another person, organization, or brand unlawfully.
• Harass, threaten, exploit, or intentionally harm others.
• Distribute malware or attempt unauthorized access to systems.
• Manipulate payments, exploit software bugs, or abuse refund procedures.
• Interfere with the normal operation or security of our website.
• Submit unlawful, infringing, deceptive, or otherwise prohibited content.
• Violate applicable privacy, consumer protection, intellectual property, or other laws.

We may investigate suspected violations and take proportionate action, including rejecting orders, restricting account access, or reporting suspected unlawful conduct to appropriate authorities where legally required or permitted.

12. Account Suspension and Termination

We may suspend, restrict, or terminate access to our platform where reasonably necessary because of material violations of these terms, suspected fraud, security concerns, unlawful activity, or legal obligations.

Where appropriate and legally permitted, we may notify the affected customer and provide an opportunity to resolve the issue.

Customers may stop using our platform at any time. Requests to close an account should be submitted through the available support channel or account-management feature.

Closing an account does not automatically create a right to a refund of previously purchased services or remaining balance. Any eligible refunds or remaining funds will be handled according to our applicable policies and legal obligations.

Termination does not affect rights or obligations that arose before termination or provisions that are intended to remain effective afterward.

13. Privacy and Data Protection

We aim to handle personal information responsibly and in accordance with our Privacy Policy and applicable data protection laws.

Information may be processed where necessary to operate accounts, process orders, record payments, provide customer support, protect platform security, prevent fraud, and comply with legal obligations.

Customers should not submit unnecessary sensitive personal information through order forms or support channels.

We will not ask customers to disclose their social media passwords as part of our standard ordering process unless a specific legitimate procedure is clearly explained and independently verified. Customers should be cautious of requests for passwords, verification codes, or other security credentials.

14. Third-Party Services and Links

Our website may contain links to third-party websites, social media platforms, payment providers, or external services.

These third parties operate independently and may have their own terms, privacy policies, fees, and service conditions.

We do not control every aspect of third-party websites and are not responsible for their independent content, availability, policies, or practices, except where applicable law provides otherwise.

15. Website Availability and Technical Issues

We aim to keep our platform available and operating correctly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, upgrades, server failures, network interruptions, cyberattacks, supplier problems, or other technical circumstances.

We may temporarily restrict access to specific features to protect the integrity, reliability, or security of the platform.

16. Intellectual Property

Unless otherwise stated, the original text, design elements, branding, software, and other materials created for our platform may be protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit protected materials belonging to us without appropriate authorization, except where permitted by law.

17. Disclaimer of Warranties

To the extent permitted by applicable law, our platform and services are provided subject to their published descriptions and applicable service conditions.

We do not guarantee that every service will always be available, uninterrupted, error-free, or suitable for every individual marketing objective.

18. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from the use of our platform, including lost profits, lost business opportunities, or loss of anticipated engagement.

We are not responsible for losses caused by circumstances outside our reasonable control, including independent third-party platform decisions or customer-provided incorrect information.

19. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising directly from your unlawful use of our platform, your material breach of these terms, or your infringement of another person's rights.

20. Force Majeure

We will not be considered in breach of these terms solely because performance is delayed or prevented by circumstances beyond our reasonable control, including natural disasters, civil unrest, government actions, or widespread network failures.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, operations, or legal obligations. The updated version will be published on this page with a revised "Last Updated" date.

22. Governing Law and Disputes

These terms are subject to applicable law. Where legally permitted, disputes should first be raised through our official support channel so that the parties have an opportunity to resolve the matter informally.

23. Severability

If any provision of these terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

24. No Waiver

Our failure or delay in enforcing a provision of these terms does not automatically constitute a waiver of that provision or any other right.

25. Entire Agreement

These Terms of Service, together with our Privacy Policy and any applicable service-specific conditions, govern your use of our platform to the extent permitted by law.

26. Contact Information

If you have questions about these Terms of Service, an order, a payment, or the use of our platform, please contact us through the official support channel listed on our website.